SHIPPING & RETURNS

SHIPPING POLICY

WHEN WILL YOU SHIP MY ORDER AFTER ITS PLACED?

Unless a product becomes unexpectedly out of stock, all orders are shipped out within 1-3 business days.

WHY DOES MY TRACKING INFORMATION SAY "NOT VALID" WHEN I CLICK THE TRACKING LINK SENT TO MY EMAIL?

Tracking information often takes 24-48 hours to update in the carrier's system, so please check back if this occurs. If tracking information still reads invalid after 48 hours contact: collarandbonecm@gmail.com and we will be glad to assist!

WE USE USPS FOR ALL OF OUR SHIPMENTS, IF YOU HAVE A PROBLEM WITH USPS DELIVERIES AT YOUR LOCATION, PLEASE SPECIFY DURING CHECKOUT.

If you have questions, please emails us and we will get back to you ASAP:

collarandbonecm@gmail.com

RETURN & EXCHANGE POLICY

MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED
If your order is not received, please contact collarandbonecm@gmail.com and we will be happy to file a claim for you. Claims on orders showing as "DELIVERED" but deemed "missing or lost" by the receiver may only be filed a minimum of 15 days after delivery date. USPS does not guarantee a claim will be accepted, and in the event of a claim being rejected, no reimbursement or reshipment will be made to the buyer. If the item(s) are damaged in transit or arrive in unsatisfactory condition, we will require documentation to submit with a claim so be prepared to send photos of the damage via email. No refunds or reshipments can be processed without photo documentation, and/or an accepted claim refund from the USPS.

PLEASE NOTE: We do not offer replacements if incorrect shipping address is provided to us, and shipments tracked are displayed as "delivered".

I AM DISSATISFIED WITH THE PRODUCT I RECEIVED:
If you are unhappy with the items you purchased, and would like to make an exchange, please contact: collarandbonecm@gmail.com within 7 days of receiving item. The product must be returned to us in NEW, unused condition, with tags still attached, in a well packed box or envelope with the original packing slip inside. Please specify on the original packing slip your name and reason for return.

PLEASE NOTE: Exchanges will not be accepted after 7 days from receipt. In addition, Collar & Bone is not responsible for return shipping costs or damage that may occur during return shipping. You may want to purchase insurance.

Send return shipments to:
Collar & Bone

421 Washington Street

Unit 103

Cape May, NJ 08204

*sale/discounted items are not returnable or refundable.